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Due to system maintenance, our Mobile Deposit service may be down on Sunday, March 12 between 7:00pm and 8:00pm. Thank you!
Suspected Fraud
If you suspect you have been a victim of fraud, you should do the following:
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Contact us immediately at 215-634-7000. If you have lost your ATM/Debit card or you think it has been stolen call 1-800-383-8000. Change your online banking login credentials, passwords, and PINs.
- Secure your email and other communication accounts. Many people reuse passwords and your email or cell phone account may be compromised as well.
- Check your credit reports and place a fraud alert on them. Get a free copy of your credit report from annualcreditreport.com or by calling 877-322-8228. Review your credit report to make sure unauthorized accounts have not been opened in your name. Report any fraudulent accounts.
- Place a fraud alert on your credit by contacting one of the credit bureaus. That company must tell the other two:
- Contact ChexSystems at 888-478-6536 to place a security alert on the compromised checking and savings accounts when a deposit account has been impacted. You can also make your report online at chexsystems.com.
- Contact the Federal Trade Commission to report ID Theft at 877-438-4338 or at identitytheft.gov.
- File a report with your local law enforcement and get a copy of the report to submit to your creditors and others that may require proof of the crime.
Lost ATM/Debit Card?
24-Hour Lost ATM/Debit Card Number: 1-800-383-8000