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Our offices will be closed on Thursday, November 25. We wish you and your loved ones a very Happy Thanksgiving!

Resources

Fraud Tips


If you think you have fallen victim to fraud, please visit our Suspected Fraud page for guidelines on what to do next.

Banks Never Ask That! Read up on Cybersecurity.

Look over these tips from the American Bankers Association and then visit BanksNeverAskThat.com to test your scam-spotting skills. Take the quiz and see how good you are at spotting scams.

Be wary of suspicious links.

Banks will never send you an email or text asking you to click a suspicious link.

Beware of scare tactics.

Scam emails, texts, and calls may pressure you, or even threaten you, to respond. Just ignore it, and call your bank directly.

Watch for misspelled words.

Fraudulent texts and emails often have typos. Real banks use spell check.

 
Call the number on your card.

Some fraudsters may try to reach out to you by phone. They can fake the Caller ID to make it look like the call is coming from your bank, and may even know your name. So how can you tell if a caller is the real deal? It's simple. Your bank will never call you and ask you for your account information. If you didn't initiate the call, just hang up and call the number on the back of your card.

Protect your confidential information.

Your bank will never ask you to provide confidential information (your account number, SSN, name, address, password, etc.) in emails or text messages. Your bank will only ask for confidential information to verify your identity when you call them on their Customer Service line.

 

Fraud Protection Tips for Consumers

  1. Reconcile your statement each month and check for unauthorized transactions
  2. Report any suspicious inquiries or unauthorized account transactions to your bank immediately.
  3. Never give out your checking account numbers unless it is a call you have initiated.
  4. Reveal checking account information only to businesses you know to be reputable.
  5. Shred or tear up canceled checks and deposit slips before discarding them.
  6. Notify your bank if you don't receive your checks in a reasonable amount of time.
  7. Use dark ink, never light colors or pencil, that can easily be erased or covered.
  8. Don't leave blank spaces on the payee or account lines.

For more information, please visit our Security and Fraud Information pages, or call us at 215-634-7000.